MedClick

FAQ

How does MedClick work?

MedClick is a "virtual" clinic which allows you, the patient, to communicate directly with various professional, independent specialists without the need for face to face meetings.

How are MediClick's services are delivered?

MedClick''s wide range of services are delivered interactively to you. Through its online tools, such as email, chat and video conferencing, MedClick facilitates virtual meetings with MedClick's medical team, as well as providing phone based advice.

Can I contact the team any time?

Yes, the UK medical team is committed to assisting you 24 hours a day, 7 days a week.

Can I contact MedClick about any medical concern?

Yes, our experts can provide advice on minor, daily health concerns right up to acute conditions. Plus MedClick also offers a wealth of travel, health and lifestyle information available to you any time.

How often can I use MedClick's services?

You can use any of MedClick's services as often as you wish.

Who are the medical teams that backup MedClick?

MedClick provides access to a highly trained, professional and friendly UK based medical team. The medical team is supported by clinics and hospitals around the world ensuring the best possible advice is available to you. Click to view the list.

How can I access MedClick's services?

It's really easy to use. Simply via this website, by calling 02072242533 or texting 077797 805828

How do I register for MedClick's services?

It's really simple, you can register on the website or you can call 02072242533.

Can I access MedClick's services if I haven't registered?

No, in order to access MedClick's services you must be registered.

What do I need to do if I want a Second Opinion?

You will need to obtain a complete first diagnosis from your doctor and then call or email MedClick's medical team who will contact the relevant specialist on your behalf.

How long does it take to obtain a Second Opinion?

This depends on the complexity of the case. For straightforward cases it will only take a few days but for more complex cases it could take up to a few weeks.

When should I apply for a Second Opinion?

This service is available for any medical concern and it can be useful to apply for an additional consultation in cases where a medical ambiguity exists. It is most effective after a critical diagnosis or before any significant medical procedure.

Would the Second Opinion service require me to undergo further tests?

Yes. You might be required to undergo further tests in order to better diagnose the illness or in order to identify a better course of treatment.

Can I use this service whilst outside the UK?

Yes, MedClick allows access to medical support and information wherever you are around the world.

How much do MedClick services cost?

MedClick services are offered free to you.

What company manages MedClick and provides its services?

MedClick is provided by Second Opinion (Telemedicine Network) Ltd and is available to you as an additional service if you are an employee of a company or organization whose employee benefits cover is provided by Alico, which trades as MetLife.

Second Opinion (Telemedicine Network) Ltd registered in England No 05235486 (SOUK) is the UK branch of Second Opinion International BV (SOBV) - HealthCast - the world leader in development and management of interactive virtual clinics available via internet interface and Smartphone applications.