MedClick

The privacy and security of the MedClick subscribers and eligible users is the primary concern that drives the provision of the MedClick Services by Second Opinion Telemedicine Network UK Ltd. The MedClick medical teams are committed to following proper policies and procedures to meet stringent UK and international regulations.

The core principles that drive the operation of MedClick are as follows:

1. Your personal information will never be used for any purpose other than for the provision of the service you have requested from the MedClick medical teams.
2. Your information will never be sold to any third party, for any purpose.
3. We will never share or use your personal information for any purpose without your express written consent.

Second Opinion Telemedicine UK Ltd complies with the Data Protection 1998, HIPAA and EU Safe Harbor Privacy Policy

Please read this privacy policy to understand why we gather personal information and how it is used.

If you have any questions after reading this material, please do not hesitate to contact us at privacy@medclick.com.

Why do we gather information?

It is our goal to provide you with a unique and personalised internet experience, and to ensure that you receive information from us which is specific to your needs and interests. When you provide us with personal information, you are participating in and benefiting from the use of the MedClick ever evolving collage of services.

What information is gathered?

During registration, you may be required to give certain contact information such as your name, e-mail address, mobile phone (collectively " Contact Information "). For what purpose is the information used?

Contact information may be used to contact a user when necessary with respect to the provision of the requested services.

We monitor and analyse traffic and use of the MedClick site in order to determine which features and services are popular or useful with visitors, so that we can improve our services.

Personal information

As part of the normal maintenance and operation of the MedClick site, we may also passively collect some information from you. This type of information, like your domain type and your IP address, helps us tailor your experience on our website. When you visit the MedClick website, we collect click information (data reporting the categories or sections of our site that you have visited). We retain this information so that the next time you visit us, we can provide you with personalised information specific to your interests.

Correcting or updating your personal information

At your request, we will provide you with reasonable access to your Contact Information stored in our data system, and use reasonable efforts to allow you to update/correct Contact Information which you state is incorrect, to the extent that the updating/correction is permitted by law. Please be advised that it may be impossible to completely delete your contact information without some residual information being retained due to backups.

To exercise these options, please send an email to privacy@medclick.com.

Who has access to your information?

We will not disclose any information that identifies you to any third party unless we need it in order to deliver our services. A limited number of the Second Opinion Telemedicine UK employees, such as doctors, nurses, customer service representatives, and IT personnel, may have limited access to personal identifying information maintained in our systems, but all are required, by written agreement and subject to substantial penalties, to keep such information strictly confidential and to use it only as necessary to perform their duties relating to the service that you have requested.

Alico, which trades as MetLife, who has arranged for MedClick to be available as an additional service to policyholders and insured persons entitled to cover under group insurance policies provided by Alico, may appoint another party to supply MedClick or similar or replacement services, and we may transfer your information to that third party in connection with the provision and promotion of those similar or replacement services. We may also transfer your information to MetLife for the purposes of complaints monitoring. We may transfer your information to another company within the group of companies to which Alico belongs to monitor the services and your use of the services but as part of the monitoring we will not disclose personal information about any health or medical issues.

Promoting the MedClick services

We use the Contact Information from the registration process to send you information about MedClick’s new services, features and newsletter.

The aim of Second Opinion Telemedicine UK Ltd is to promote the MedClick services and practical content among its eligible subscribers so that subscribers apply for medical support 24/7 whenever they have the need to do so.

Storage

Second Opinion Telemedicine UK hosts the MedClick applications and data in the UK as required by law.

Safety and security

Second Opinion Telemedicine UK has security measures and written policies and procedures in place in our physical facilities and in our computer systems, databases, and networks strictly to protect information contained within our systems from loss or misuse.

Third party links

The MedClick website also contains links to other sites on the Internet. We cannot guarantee that any information that you may voluntarily disclose on the Internet outside our site is kept private. We also take no responsibility for private information that you disclose while on the Internet. If you have any questions regarding the privacy of your information on other sites on the Internet, we suggest that you contact those sites directly.

We may change this privacy policy from time to time, and you are advised to check this page periodically for any changes.